GL Hearn
Software for Professional Services
Case Study

Perfect-fit PSA Software

Ageing business management software is often the cause of inefficiency, putting productivity and customer satisfaction at risk. Struggling with legacy systems, GL Hearn commissioned Kinspeed to develop software for professional services, tailored to meet business objectives. GL Hearn have thrived with the support of a perfect-fit PSA software solution.

As one of the UK’s leading real estate consultancies, GL Hearn provide advice to developers, occupiers, and investors, in both the public and private sectors. Operating across multiple sectors, from retail to residential, GL Hearn’s goal is simple, to align property portfolios with wider business priorities. Blending functional expertise with market intelligence, GL Hearn deliver commercially driven expertise throughout the property asset life cycle.

Out-Foxed

Operating using a secure database in a browser-based environment, GLHIMS was developed to meet exacting company requirements and ensure the perfect fit for the ratings team. Data is held on fast SQL servers, providing users with the data they need rapidly. The team are able to quicky and easily create processes within the company, such as appeals. The system has expanded substantially since its initial conception and now covers areas such as Payback, and transaction processing with the Valuation Office via SOAP transactions and invoicing. This in turn is linked to the GL Hearn finance system.

Envy of the Ratings World

GLHIMS bespoke professional services software, has proved to be a valuable investment with far-reaching benefits. GL Hearn’s business rating department has become the envy of the rating world. GLHIMS has contributed to increased revenue and profit, with GL Hearn flourishing in a stable and secure operating environment. GLHIMS can scale with the company as it grows, not just in terms of employees and client base, but also the services it can offer as the real estate sector evolves.

“Many of our client relationships have lasted many years and we continue to grow our team and our service, backed by a unique business rates information management system (GLHIMS) that forms the foundation for our service. A powerful reporting tool, GLHIMS offers our clients secure, live access to view all records relevant to their portfolio and access key documents remotely.”

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