When you are communicating internally and externally, ask yourself the question “Am I delivering the right message in the right way to the right person?”.
By being more mindful over how you communicate, you make it more likely that you will impact others with your message. Always consider how your messages make the other person feel and not just what it will make them think. Emotions produce action. Your customers will be more likely to buy and your staff will be more likely to listen if you pay attention to how you affect their feelings with your message.