We offer a range of support services
Kinspeed offer a variety of after sales support packages, once your efficient ERP solution has been installed.
At Kinspeed, our number one ‘core focus’ as a business is ‘Customer Service Excellence’, and all decisions we take internally are with this focus in mind. This has allowed us to build up a customer base that has been loyal to Kinspeed for many years. Several businesses who are household names throughout the UK and beyond have been with us for the majority of our history, and we have fully supported them, and provided the ERP solutions that have enabled them to achieve significant growth.
NetSuite Support by Kinspeed
Kinspeed are able to provide ongoing support on your NetSuite ERP solution following the completion of it’s installation. As we will have worked with you in great depth during your installation and go live, we understand your business, your team, and your processes, so we are closely aligned to your business to enable a quick solution for your support query.
NetSuite Advanced Customer Support
NetSuite provide a basic level of support for all NetSuite customers, this being via submission of support requests via an online portal.
However, more advanced support options are available from NetSuite, with each higher tier providing additional levels of support types, for an increased cost.
Contact us now for details, to enable us to assist and advise as to the correct level of support you require, whether this be via NetSuite of Kinspeed’s dedicated support team.
As a business, we have been supporting Sage since we became one of the first Business Partners in the UK. Many of our clients have been loyal customers for over 20 years, whilst achieving above average growth rates in that period.
We also now offer extended hours support to help resolve business critical issues, and we believe we are unique in our industry at offering this service.
Our dedicated support team are able to understand your requirements, and provide a quick fix or long term solution.