Underwood Meat Company case study

Order picking and validation: right product, right weight, right place

Eliminating errors in order fulfilment for a perishable food company increased profitability, reduced administration cost and improved customer service, with an order processing solution, FastDespatch from Kinspeed, integrated into their Sage 200 ERP.

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Supplier of high quality, fresh meat products into the food service and catering industries for over 50 years.

"This is the most effective enhancement to our business processes ever."
Systems Consultant, Underwood Meat Company

Reducing time and error in order processing

Elimination of order processing errors became critical with a new national high value contract requiring bespoke dispatch from four distribution sites.  With complicated order timings, increased order volume and tight delivery schedules, Underwood Meat Company needed a fast solution that didn’t compromise quality or performance.

Delivery to individual restaurants and pubs, rather than via trade distributors, meant an increase in order fulfilment, along with picking errors, product errors, and over or under delivering. Carrier handling added a complication, with sell-by dates adding to the challenge.

FastDespatch integrated with Sage 200 ERP

Design, development and implementation of FastDespatch, an order picking and validation solution from Kinspeed, transformed order fulfilment with a time and weight sensitive integration. Barcode scanning, verification against the sales order, consideration for product and case weight with full traceability proved transformational, driving zero errors and improved margins.

Integrating with Sage 200 ERP created a seamless process, from order receipt via EDI, email parse, FTP and others, through to accurate invoicing and auditing.

100% foolproof – human error eliminated

FastDespatch quickly delivered a 90% reduction in incorrect picks and delivery issues, alongside a returns rate of zero.  Order processing admin reduced by 50% and order queries were resolved faster and more efficiently. Underwood Meat Company achieved their order processing goals and improved customer service.

0 %
Reduction of incorrect pick/delivery.
0 %
Reduced admin time around order processes
0 %
Reduction in order query resolution time.
Benefits
"We are very happy with the new process, it has significantly improved our internal operations and eliminated shortage and quality queries from our customer."
Kinspeed: forward thinking, industry leading, efficient and expert.
ERP integrated software solutions including Sage 200 and NetSuite.

Trusted by boohoo, Underwood Meat Company, Slimming World and Plumco.

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