Chamber of Commerce NetSuite ERP Case Study
Representing Business with Absolute Clarity
Struggling with ageing legacy systems and the challenges of remote working, the Chamber found a single, affordable solution to their problems in a bespoke NetSuite ERP implementation, integrating CRM and Financials.
Barnsley and Rotherham Chamber of Commerce is part of a 53-strong Chamber network across the UK, representing and supporting their respective local business communities.
Growing a Business Community
The Chamber provides essential business services locally, and in international markets, adding a unique level of complexity to relationship management. Export certification and currency exchange offer members reliable support as they navigate the intricacies of exporting goods.
Managing memberships is a key focus for the Chamber team with high reliance on Customer Relationship Management software (CRM) to deliver support and training.
Finance is an integral Chamber activity, managing their own monthly accounts, and providing access to funding for members. The Chamber offers a portfolio of financial products and support across pensions and tax, business finance and insurance.
Labouring Under Legacy Systems
Chamber staff were heavily laden with unnecessary admin as they wrangled with disparate legacy systems and on-premise infrastructure in desperate need of investment.
Data collation for meaningful insight consumed three days per month. System configuration required manual data input in two applications, an error-prone and time-consuming process.
Remote working created a new challenge; access to the multiple systems put a strain on already busy work schedules.
Perfect-Fit, True Cloud ERP
The Chambers intensive use of CRM and need for seamless remote working made NetSuite the system of choice. True cloud ERP, NetSuite captures and stores data in a single, secure system, accessible from multiple devices anywhere with an internet connection.
Cloud ERP removes the need for costly and disruptive on-premise server upgrades.
Kinspeed, a NetSuite Solution Provider Partner, conducted an audit of the Chambers systems, processes, and objectives, to determine the ideal configuration for a perfect-fit, genuinely useful business management solution.
Future-Proofed Business Management
The Chamber investment future-proofs their business management solution for the long-term and avoids infrastructure upgrades.
Automated performance reports arrive in the Chief Executives inbox every Sunday evening, ready for Monday morning.
NetSuite has eradicated work duplication and removed the margin for error with new membership tasks.
The option of NetSuite ERP bank integration removes further processes within the finance team and reduces the complexity of reconciliation.
NetSuite ERP software is scalable so will grow with the Chamber, easily customisable as processes alter over time. User interfaces are designed to be role-specific, with the ability to develop personalised reports based on a single data set.
Kinspeed managed the project from start to finish, ensuring full team acceptance at every stage of the process and delivering rapid value.
