SmallBizTips #9 – Reputation is everything

The reputation of a business is paramount to its success. You are only as good as what your last client says about you. Word-of-mouth and the maintenance of our good reputation is of vital importance to the continuation of our business, and the cultivation of a good reputation and the provision of a good service is of vital importance.

Reputation can be built online or offline, and is facilitated in everything you do. Monitor your business reputation and keep a close eye on ways customers engage with your business.